Frequently Asked Questions
Everything you need to know about ROI WATER USA products and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the USA generally takes 3-7 business days depending on your location.
Do you offer international shipping?
Currently, ROI WATER USA focuses on serving customers within the United States. We do not offer international shipping at this time.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your water filtration products certified?
Yes, all ROI WATER USA filtration systems and components meet or exceed industry standards for safety and performance to ensure the highest quality water for your home.